N.R. (Bath, Somerset)
I had a tight schedule to declutter and organise my parents' dilapidated holiday home, which felt extremely daunting. Kim was brilliant at helping me prioritize jobs so that each phase was broken down into manageable parts. This started from establishing which area of the house to tackle first and helping me identifying things to keep, in a considered but practical way, sorting meticulously and systematically so I was clear where things had gone. She enabled me to make decisions about items of emotional value, calmly attuning to my need to reminisce, while not allowing us to be too diverted from the job in its entirety.
I am not a completer/finisher and so having Kim’s practical approach to clearing an area and organising the tip trips felt reassuring and I was astonished we were able to achieve so much in a short period of time. Kim has excellent attention to detail, and calm supportive demeanour, which turned a potential ordeal into a manageable and satisfying experience.
Code of Ethics
All APDO members agree to abide by this Code of Ethics.
APDO is not a regulatory body: we do offer a complaints procedure but the maximum sanction the Board can impose for proven breaches of this Code of Ethics is to suspend membership.
Clients
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I will keep confidential all client information, both business and personal, except in very exceptional and specific circumstances where I am obliged by law to disclose such information.
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Irrespective of who instructs me or pays for my services, I will always maintain the confidentiality of my client i.e., the person with whom I am working and who is receiving the benefit of my services and professional help.
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I will provide clear and honest information about my professional qualifications and expertise and will accurately represent those qualifications in any verbal and/or written communications and in any promotional materials.
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I will only undertake work within the areas of my expertise, abilities and competence. If and when appropriate, I will invite clients to seek other forms of professional help.
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I will communicate in advance all terms and conditions to clients, including fees, expenses, likely methods of working and cancellation policies.
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I will disclose to clients information regarding existing or potential commercial gains for me personally from recommending specific goods or services.
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APDO
Fourwinds House
Balderton
Chester CH4 9LF